Website Support and Service for Small Business

FAQ

FAQQuestions? We’ve got answers. Take a minute to read through our FAQs, and if you’re still not sure, contact us and we’ll be happy to help.

WordPress

WordPress? Isn’t that just for blogs?

No! WordPress is a powerful, easy-to-use content management system that can handle everything from a single page “brochure” style site to a full-featured ecommerce site. There’s no limit on the number of pages your site can have, and there’s certainly no need to have a blog (although we highly recommend it).

What are plugins and which ones will you install?

Plugins are small programs that increase the functionality of your WordPress website. For example, plugins can make adding sophisticated contact forms easier, make it possible to view a movie right from your web page, or prevent spammers from taking over your site. The plugins we install with every WordPress site we build include:

  • Akismet for spam control.
  • Fast Secure Contact Form with integrated CAPTCHA code to eliminate nonsense emails.
  • XML Sitemap to make it easy for Google to find and crawl your site.
  • Automated database backup utility so you’ll always have a current backup of your posts, pages, and comments.

We also use and recommend several social bookmarking plugins to make it easy for your readers to share your blog with others.\

  • WP to Twitter lets your Twitter followers know each time you update your site.
  • Sexy Bookmarks encourages social bookmarking of your posts.
  • TweetMeme adds an easy-to-use Tweet button for your readers.

Premium plugins can be installed as well, for an additional fee. These add even greater flexibility to your site by allowing you to use lightboxes to show off artwork or photos, include interactive forms, or turn your blog into a membership site . These plugins may require a separate licensing fee as well as the cost of installation and configuration.

What’s a theme?

In WordPress, a theme refers to the style of your site. It includes things like the layout, the colors, the font size and style, and the graphics. There are thousands of free and paid themes available for WordPress, but we’ve worked with and recommend the following for their ease of use and uncluttered coding:

Design Packages

Can you make me a site that looks just like…?

Probably.  We can accommodate nearly everything you’d ever want in a website, from custom headers and graphics to fancy image rotators. If you’re looking for Flash animations or other special features which we’re unqualified to provide, we’ll be happy to point you to a designer who can work with you.

I already have a hosting provider. Will you still design my website?

Absolutely. Some of our customers prefer a completely hands-off website, and we respect that, which is why we offer complete hosting, maintenance, and design packages. If you’re a little more tech-savvy and prefer to take control, we’re more than happy to accommodate your needs as well.

I’m ready to get started. What do I need to do next?

Getting started is easy. Simply contact us and we’ll send you a short questionnaire to fill out. Next, we’ll set up a time to chat on the phone or via Skype to answer any questions you have. Plan on spending about 30 minutes with us at this stage. Finally, we’ll provide you with an itemized quote based on our discussion. Once you accept the quote and we receive the payment, we will start working on your project.

How long will my project take?

Every project is unique, and our turnaround times will vary depending on the amount of work we have at the time you place your order. In general, however, a very basic design should take a week. A more complex design averages between two to four weeks to complete.

Technical Support

Whats included in your maintenance plans?

With our maintenance plans we will backup your entire website daily and store the files on our secure server. Should your site fall victim to a malicious hacker or catastrophic server failure, you’ll be able to restore the entire site quickly.
We will also continuously monitor your plugins and core files for critical updates and suspicious changes and Perform necessary updates and site maintenance as needed, so you’ll know your site is running smoothly, even when you’re not watching it.
Additional time can be purchased for things like posting articles, managing your email list, and membership site management. Simply contact us with the details, and we’ll provide a detailed quote and time estimate..

Why can’t I just call you when I need something?

You can! We’re always happy to help out new and returning clients. To see a list of common tasks we perform on an as-needed basis, visit our Services page. But be aware that clients who have a current maintenance plan get top priority, plus they enjoy lower hourly rates than “walk in” customers. If you know your site needs work each and every month, it’s much easier to budget and plan for ahead of time with a scheduled maintenance plan.

Our Promise to You

At all quality Websites we pride ourselves on producing quality work on time.
Whether your project is large or small, we’ll give it our complete attention from start to finish.
Your satisfaction is our ultimate goal.

About Us

All Quality Websites is an American virtual assistant company specializing in membership script installation, WordPress design, One-on-One coaching, Content Development, and technical support for your cPanel hosted website.